Privacy Policy

Effective Date

Lethabo La Bana Foundation ("the Foundation", "we", "our", or "us") is committed to protecting your privacy and ensuring that your personal information is collected, processed, stored, and used responsibly and in accordance with applicable data protection laws, including the Protection of Personal Information Act, 2013 ("POPIA") of South Africa.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a donation, subscribe to our communications, or interact with us.

Information We Collect

We may collect the following types of personal information:

Information You Provide Voluntarily

• Full name
• Email address
• Telephone number
• Postal or physical address
• Donation information
• Communication preferences
• Information submitted through contact forms or enquiries

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device information
• Pages visited
• Date and time of access
• Website usage and interaction data

This information helps us improve our website and user experience.

How We Use Your Information

We may use your personal information to:

• Process donations and issue receipts
• Respond to enquiries and requests
• Provide updates about the Foundation's activities and initiatives
• Send newsletters and communications if you have subscribed
• Improve our website and services
• Maintain records required by law
• Ensure website security and prevent fraud

We will only process personal information where there is a lawful basis to do so.

Donations

When you make a donation through our website, payment information may be processed by a trusted third-party payment service provider.

The Foundation does not store or have direct access to your full payment card details.

We encourage donors to review the privacy policies of any payment providers used on our website.

Email Communications

If you subscribe to our newsletter or updates, we may send you communications relating to:

• Foundation news
• Project updates
• Fundraising campaigns
• Events and initiatives
• Opportunities to support our work

You may unsubscribe from these communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

Sharing of Information

We do not sell, rent, or trade personal information.

We may share personal information with:

• Service providers who assist us in operating our website and services
• Payment processors
• Professional advisors where required
• Regulatory authorities where required by law

All third parties are expected to maintain appropriate confidentiality and security measures.

Data Security

We take reasonable technical and organisational measures to protect personal information from:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

While we strive to protect personal information, no online transmission or storage system can be guaranteed to be completely secure.

Cookies

Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance user experience.

You may choose to disable cookies through your browser settings, although certain website features may not function properly as a result.

Children's Privacy

As an organisation focused on children's healthcare and wellbeing, we are particularly mindful of protecting children's privacy.

We do not knowingly collect personal information directly from children without appropriate consent from a parent, guardian, or authorised representative where required by law.

Patient stories, photographs, and related content will only be published where appropriate permissions and consent have been obtained.

Your Rights

In accordance with POPIA, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of information where applicable
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator of South Africa

Requests may be submitted using the contact details provided below.

Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal, regulatory, or operational requirements.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites and encourage users to review their privacy policies.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy, your personal information, or your rights under applicable data protection laws, please contact us using the contact information provided on our website.

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein.